DE
Diaan E

1 reviews | Active since Aug 2010

27 Nov 2017, 13:09

Insufficient advice given for contract upgrade

I was informed by a vodacom representative that I would be able to use a prepaid contract just as well as a normal contract but I'd have the option to choose what bundles to load with my airtime.

I was not informed that voice bundles do not apply to business numbers and that actual airtime is used for 087 numbers. I am disappointed that shady practices such this exist.

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2017, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Dec 2017, 11:14
Official

Good day Diaan,

Feedback has been given.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,