Instructions have not been followed !!!
<p>Okay so Wyk from your technical deparment called to assist with my cancelation but now my account has been compeletly suspended and I asked for it to move it over to pre-paid !!! What the hell is going on with you guys? Rectify this problem as this is unacceptable!!! My MTN number has been provided as Wyd said he would call me back but since my number has been deleted or disabled how could he? This needs to be sorted out today as I will go to other forms of social media and say excatly how bad you treat clients that pay every single month with out a problem and how I got punished for it!!!</p> <p> </p> <p>P.S How could you guys just take a hellopeter review down once the problem has not been resolved yet?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the quick assistance as my phone is on pre-paid now. This is the first time getting proper service after reporting it the first time a few months ago and for a matter of fact signing with you guys as I have only received *** service since the start. You guy really need to work on your customer care services as I can see I'am not the only one complaining as I am 1 out of 25 thousand others having issues and that's only here on hellopeter.
Thank you for the quick assistance as my phone is on pre-paid now. This is the first time getting proper service after reporting it the first time a few months ago and for a matter of fact signing with you guys as I have only received *** service since the start. You guy really need to work on your customer care services as I can see I'am not the only one complaining as I am 1 out of 25 thousand others having issues and that's only here on hellopeter.
Dear Client
I am glad that the matter was resolved. Once again, we would like to apologise for the inconvenience caused.
We appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Dear Client
I am glad that the matter was resolved. Once again, we would like to apologise for the inconvenience caused.
We appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team