1 reviews | Active since Feb 2012
Instruction not carried out
I have requested two lines of my contract to be changed (one ending in 6559 to prepaid and one ending in 3184 to be cancelled) by dialling ********** on 15 Feb. The one ending with 6559 was moved to prepaid correctly whilst the one ending in 3184 seems to still be active despite I have asked for it to be cancelled effective from on 18 Feb. Can someone please cancel my contract for the ********** 184. The only line I want to remain on contract is ********** 446. In addition, the device insurance that I wanted to cancelled still have not rep**** to me. Please contact me via email NOT mobile as I am in New Zealand. I am not prepared to pay for your exorbitant international call fees on this incomplete matter which should have been closed a week ago.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested.
Regards
Vodacom Consumer Website Team