MB
Mbali B
1 reviews | Active since Dec 2015
20 May 2020, 07:31
Installed fibre and still not connected
Fibre was installed 2 days ago, and it is still not activated. It was installed in Monday 18 May in the morning, I have called Vodacom 4 times without any luck. I get a different story every time.
The service is really bad and really would be cancelling the service if I didn’t need connectivity.
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Replies (2)
Vodacom's replyOfficial
20 May 2020, 08:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2020, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Mbali B's updateReviewer Update
20 May 2020, 17:21It’s now 17:20 and I have not been called by anyone from Vodacom. That means another day without connection and need to call you for the 5th time. :(
MB
Mbali B's update20 May 2020, 17:21
Reviewer Update
It’s now 17:20 and I have not been called by anyone from Vodacom. That means another day without connection and need to call you for the 5th time. :(