Installation of wifi

I am very disappointed in vodacom regarding their valentines day special offering fibre for R299. I signed up and til this day am still waiting for installation. Today i get told(after calling multiple times) that vodacom does not have coverage in my area so basically the router they delivered is now an ornament. I am frustrated that there was no feedback done. I kept getting told the matter would be escalated and that the installation would definitely be sorted but today i got told a different story. Why couldnt vodacom first check if they are able to install in that area and then tell us whether or not it can be done so that we can know what to expect instead of getting the run around. Do they realise that airtime was wasted, feelings were hurt, expectations ruined all because they lack common sense. I don't even want to give any stars with the way i feel...I definitely will not be recommending this package to anyone