TN
Thabisile N
1 reviews | Active since Dec 2016
10 Jun 2023, 14:16
Installation of tower
Good day,
May I please be pointed to the relevant people regarding my inquiry. My area does not have coverage and the towers are far, in a small town and thus our community members struggle with network.
Is there someone I can engage with regarding an installation of your tower in our property for us to start with the application process? I would appreciate if I could get the contact details of the person I can discuss this with.
Regards, Thabisile
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jun 2023, 16:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2023, 16:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TN
Thabisile N's updateReviewer Update
13 Jun 2023, 18:53Good day,
You have sent me the below email and I am not sure how to respond to that as it has nothing to do with my inquiry.
........................................................................................................................................................
Good day Customer
To assist our investigation, we need you to answer as many of the following questions as possible:
1. Your cell phone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cell phone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS coordinates).
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same household have similar experiences, please list their cell phone numbers if available.
We'll get this information over to our network team as soon as it's received.
Regards
Vodacom Consumer Website Team
....................................................................................................................................
You have sent me the below email and I am not sure how to respond to that as it has nothing to do with my inquiry.
........................................................................................................................................................
Good day Customer
To assist our investigation, we need you to answer as many of the following questions as possible:
1. Your cell phone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cell phone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS coordinates).
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same household have similar experiences, please list their cell phone numbers if available.
We'll get this information over to our network team as soon as it's received.
Regards
Vodacom Consumer Website Team
....................................................................................................................................
TN
Thabisile N's update13 Jun 2023, 18:53
Reviewer Update
Good day,
You have sent me the below email and I am not sure how to respond to that as it has nothing to do with my inquiry.
........................................................................................................................................................
Good day Customer
To assist our investigation, we need you to answer as many of the following questions as possible:
1. Your cell phone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cell phone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS coordinates).
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same household have similar experiences, please list their cell phone numbers if available.
We'll get this information over to our network team as soon as it's received.
Regards
Vodacom Consumer Website Team
....................................................................................................................................
You have sent me the below email and I am not sure how to respond to that as it has nothing to do with my inquiry.
........................................................................................................................................................
Good day Customer
To assist our investigation, we need you to answer as many of the following questions as possible:
1. Your cell phone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cell phone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS coordinates).
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same household have similar experiences, please list their cell phone numbers if available.
We'll get this information over to our network team as soon as it's received.
Regards
Vodacom Consumer Website Team
....................................................................................................................................