TM
Thulile M

1 reviews | Active since Nov 2015

30 Nov 2015, 10:36

INSANITY

On Friday morning I had to spent my limited resources driving then walking around and finally helped at Fourways where decent gentlemen named Khaya Shambira checked and confirmed that I in FACT OWED you nothing. AFTER EVERYTHING???The only way I can get REAL help was to contact ICASA.<br> I explain how Vodacom ignored all my communication and they requested me to speak to a manager and get a reference number from Vodacom. Oh LAAWD help me! Even though I requested to speak to a manager, Itumeleng insisted on wasting both our time by me narrating the sordid story to her first. I didn't expect any less as she had no clue what I was talking about and as expected offered no help. <br> She then handed the phone to Enock, the team leader leader who thought I was a total idiot when he refused to give me the name of the gentlemen I spoke to the previous day. He gave me the name \Honga Jonga"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;734394;748718;4;2;0;1;0;0;2;NULL;NULL;NULL;15/11/30 10:35;15/11/30 8:40;HISENSE U602 ;9,30E+12;;***;I POSTED ON HELLO PETER ABOUT THE HANDSET THAT I HAVE GIVEN IN TO JET MART STORE IN RUSTENBURG FOR REPAIRS ON THE 03/11/2015,I BOUGHT THE DEVICE ON THE 07/10/2015 AND STOPPED WORKING.JET RESPONDED SAYING THAT THEY HAVE BEEN TRYING TO CONTACT ME BUT THEY FAILED TO,IF THEY FAILED TO CONTACT ME ON MY CELL WHY DID THEY NOT TRY THE E-MAIL?HISENSE IN SOUTH AFRICA ALSO TRIED TO CONTACT JET BUT THEY COULD NOT JET HOLD OF THEM AS THEY DO NOT ANSWER THEIR PHONES.I AM DEEPLY DISAPPOINTED IN JET MART.I TRIED CALLING THE NUMBER THEY GAVE ME ON THEIR RESPONSE ON THIS MATTER THIS MORNING BUT THAT DID NOT HELP EITHER.IT IS COSTING ME A LOT OF MONEY TO KEEP CALLING THEM AND THEY DO NOT RESPOND. CAN YOU IMAGINE HOW MANY CALLS I HAVE MISSED JUST?IT IS FOR THE FIRST TIME IN MY WHOLE I SEE THE REPAIRS FOR THE HANDSET TAKE SO LONG.I WILL NEVER BUY ANY HISENSE PRODUCT OR BUY ANY DEVICE FROM JET FOR THAT MATTER.JET MART.AB FREDERICKS FROM HISENSE TRIED TO CONTACT JET MART AS WELL BUT WAS UNSUCCESSFUL.I AM POSTING THIS HERE BECAUSE I WANT YOU AS HISENSE TO CONTACT YOUR RESELLERS BECAUSE THEY ARE TARNISHING YOUR NAME AS A BRAND.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;282076;28;1;2;0;1;0;0;2;NULL;NULL;NULL;15/11/30 10:15;15/11/30 8:42;Difficulties obtaining original will;8,50E+12;Surianna Thompson;***;I'm trying to get a \letter of authority\"" or to open an Estate Late bank account in order to claim unclaimed benefits from my grandma's pension fund. (Sentrachem Group Pension Fund) For either of the options we need my grandma's original will. I have been dealing with above mentioned person for almost 3 months now - first email sent 10/09/2015. It firstly took almost 2 months and numerous follow-ups from my side just to let me know that they can't find the will. Then I had to pay an amount into ABSA Trust's bank account in order to retrieve the will from archives. This was done on 10 November 2015. However"

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2015, 15:14
Official
Hello noluthando0001,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,