GT
Gemma T
1 reviews | Active since Nov 2018
22 Nov 2018, 09:08
INSANE DOWNGRADE FEE
I am TOTALLY shocked at the insanely high contract downgrade cost from Vodacom - R2300!!! I'm sorry Vodacom but this is **************** and you guys need to relook it. There is precious little that goes into the downgrade process so how can you justify this?!?! Come on guys.
(The lady from Vodacom call centre was divine and lovely by the way)
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Vodacom's replyOfficial
22 Nov 2018, 09:22 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2018, 09:22
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,