insane, *************

I had two contracts with the network provider and the issues kept escalating. Dealing with the Network is mentally taxing and draining. Contact 1. Was for cellphone P30 lite 2019, sometime in 2020 I changed service banking details to accommodate my bond, I notified my Network I was told to either leave funds in the current account or the new account or simply pay at the nearest store. I did all three guess what they collected three payments. I now had a BIG problem as my bond was due(very first payment). They refused to reverse but told me not arrange or ask they told me after several mails that they will credit my account. I stopped that contract paid the termination fee, they billed me again I disputed and made peace.

Contract 2. Three years on this contract hardly any issues, I had no complaints for two years straight, this was a data plan. Problem began when I decided that I would rather pay for WIFI for the entire household, I am aware of early cancellation and all the jazz (it was not early cancellation though). In March 2024 I cancelled the product saved money I got a great deal I was happy for 2yearas but the third year YOHHHHHH..I called early March asked how much would I pay if I cancelled that day, due to allocation I opted to cancel month end, spoke to someone who said the previous person was mistaken, since I owed 0 and completed my term I will have to get a quote which will have the balance for April. APRIL,***?? Okay she/he explained that allocations are made by such and such date, completed the form annotated it as "on-time-cancelation". got billed all the way till July I wrote STRONG emails and banned from calling customer care. I was telling them I last received services in April, why would I pay May,June and July guess games wr done from cancellation was only processed in June and they do not know why I got no allocations.

Confirmed I was no longer on contract, can you imagine how I felt in Oct when I recieved a bill for my old contract, why?? ALL contracts had been cancelled, the back and forth via mail with the consult was crazy my last response was uGogo wakho, I provided bank statements, cancelations but this person insisted.

I am using this network as the coverage is amazing and I do not want to lose my number but why from Oct last year till May and June 2025, I have received floods of sms's asking for R311, out of the blue..on the phone the agents and the managers do not see how this bill came, but advise I def need to pay several emails have been sent and we are here now. On Tick Tock various posts but none go this deep.