Insane Billing

Hi, I'm writing this with a heavy heart, because I just discovered that Vodacom has been billing insanely on my data, unaware. And I've been loyal for nothing.

Ok let me share today's incident that made me discover what you've been doing to me all along, and luckily I have all the proof saved. Today at 1**** I bought 30mb for an hour , and also and additional 100mb for 1 day but immediately after , I checked my balance only the 30mb was loaded and no trace of the 100mb, but I was billed for both.

Yes someone would say, it's little, but I do this every day, mostly twice a day, sometimes it's bigger packages. But certainly everyday. Because my profession requires me to be online the whole time, I'm a politician

Now I was looking at the sms confirmations to date where I bought such packages , and the amount is despicable. I spend thousands on Vodacom every month, and not just for me but also for my workers. So hence this is very saddening. I ask myself how many people you do this to without their knowledge, we pay for advances that we never used, data we've never used. Unwillingly so.

Last time the issue with you was with my streaming on YouTube, now this?

I'm gonna ask that you correct this soonest because will I not only bring this to my party's attention and legal action might be taken but youll also loose me as a client and all of my employees.

I did call in today on your customer care line and reported this to a lady named Nokuthula. And like last time, her system limited her, and I told her I don't blame her, so you leave her out of this. Listen to the record of the call as it explains details of my complaint.

And please bare in mind that , my issue is NOT only today but since last year since March 2020 when ActionSA was still The People's Dialogue.. to date! That's how much that will need to be investigated. Because I'm forever online due to the nature of work that I do. We talking thousands now 💔

I thought maybe someone had subscribed things but nope, there's nothing like that I checked before I write this.