FV
Floris V

1 reviews | Active since Dec 2016

01 Dec 2016, 19:11

Insane account billing

<p>I upgraded last month Nov 2016, today the 1st of December 2016 i recieved a debit order off R17600 for the month which is insane and cant be realistic due to the mobile data being off on my phone because i am only using wifi at home and work. My phone is 99 persent off the time connected on the wifi. I phoned vodacom customer care and they said if data that i have used. The guy that was doing my upgrade said that if the phone's data is done the phone will be locked. Apparently this is not the case. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team