zV
zarina V

1 reviews | Active since Jul 2014

11 Dec 2015, 12:08

ins ACCESS FOR WATER DAMAGE ON A WATERPROOF Phone

I received a SONY Xperia Z3 with my Vodacom Contract. <br> <br> A few weeks ago - for the first time i took an underwater photo. Phone went dead immediately. Took it to Vodacom - went to advanced repair center, feedback is that the phoen has water damage. THIS IS SUPPOSED TO BE A WATERPROOF PHONE. Vodacom now wants me to pay R1500 in insurance access - for water damage claim - in order to get a new handset. <br> This is not fair as the phone was sold to me as a waterproof phone - as per the TV ad it is supposed to take pictures and videos underwater. <br> AND YES - all the ports were closed - I AM NOT AN IDIOT!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2015, 12:12
Official
Hello zarinavalodia,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team