SH
Salomie H
1 reviews | Active since Nov 2018
27 Nov 2018, 19:16
Innocently Blacklisted!!!!!!
After cancelling my 2 children's Vodacom(Former Autopage account) accounts in Feb/March 2016 in person in the store, without any further communication from their side,No phonecall,No email, I received a phonecall followed by an email from Attorneys/Debt Collectors that I owe them money up to May 2018 and is blacklisted. I opened new Telkom accounts for my children on the same day that I cancelled their Vodscom accounts. So did the person in store not do his job and cancelled my accounts as requested or is this an ******** way for Vodacom to ***** innocent people's money? I must pay up for service that I did not used or stay blacklisted??? Please rectify immediately.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Nov 2018, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2018, 08:57Dear Salomie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply19 Dec 2018, 08:57
Official
Dear Salomie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)