1 reviews | Active since Aug 2021
INJUSTICE - LEARN WHAT CUSTOMER SERVICE IS FROM WILMERY MALOOI
I have been a vodacom client for more than 20 years. In September of 2020 I signed up for the fibre contract which they released. Ever since then I have had 3 routers, 2 ****les sent to my house and more than 4 contracts opened in my name. When I call Vodacom to warn them their *********** staff as well as Team Lead Cedric has the nerve to tell me that with technology available they are advising that theY will contact me to sell me a product. Why on earth would that happen when in my 20 years I would only get an sms when something was ordered. I have to date not received a call from a Manager or from their ***** department and various sales persons are just logging contracts and then deleting them, the latest being Paula. I havent spoken to any of these so called sales persons since September 2020. Further more there is an agent Wlmery Malooi that knows what she is doing and restored my faith in Vodacom until her colleagues came along and ripped all her hardwork to shreds. I WANT ANSWERS AND I WANT COMMITMENT THAT MY ACCOUNT WILL BE TAKEN CARE OF AND ONLY BE IN THE HANDS OF SOMEONE COMPETENT AND THAT THE PEOPLE THEY EMPLOY SHOULD AT LEAST HAVE COMMON SENSE. Unlike CEDRIC who shamefully probably believes his own Bull****. Go for lessons my boy.
