AF
Amanda F
1 reviews | Active since Jan 2015
14 Oct 2021, 10:25
Iniquitous penalty fees
I wonder on what basis Vodacom is entitled to charge R100.88 for a declined debit order which itself is only R329. It would seem totally out of line. Where in the contract is the penalty mentioned and quantified? As usual Vodacom is fleecing customers. It is a behemoth with archaic customer care facilities.
Please justify the charge. I have subsequently changed payment option to direct cash payment, but I wonder how many people don't have the liberty to do this and get charged monthly iniquitously large sums of money. Does the quantum comply with the Consumer Protection Act?
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Replies (1)Vodacom's replyOfficial
14 Oct 2021, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
