ED
Esme D

1 reviews | Active since Dec 2009

24 Aug 2015, 15:03

Inhumane treatment-Centurion Mall-Billy Honiball

After less than 3 months my wifi router no longer had battery life. They ordered new one for me. Was phoned to pick up new one-went there with heart monitor, sick as dog. I could hardly stand on my feet-They expected me to go home to pick up old one. I asked them just to charge me for old one as as a single person i have no one to send in again to fetch new one/return old one. Was really not feeling well enough to do two trips. They refused and insisted i go home to fetch old one. I even showed them monitor which was visible, but no Vodacom has no humanity.

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2015, 10:47
Official
Hello esmevandyk,

Please accept my sincere apology for any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.

I attempted to call you, however there was no answer. I have responded to you via email as well.

Kind regards
Vodacom Consumer Website Team