Inhumane and disgusting treatment towards a loyal, long term customer!!!

<p>I returned to SA after being away for quite some time and all the while keeping my Vodacom contract going. I went ahead with my upgrade a yar ago, in hope that I would find a job and hopefully live a good life back home. It has now been over a year and I have been unable to find work and called Vodacom to ask how they could assist me in down grading or cancelling my contract as I am unemployed and have no money and can't afford to pay my current contract, to which the consultant rep**** that there is no alternate and nothing can be done and if I don't pay my account they will take legal action. I think it is disgusting that they are not even prepared to negotioate some kind of agreement to help their customers out. I don't have the money and don't know what they expect from me. I went to them pleading to help me, as I have no other options right now and they just shut me down and threatened legal action on me. I find it completely inhumane to just kick a person when they're down and not offer any kind of sympathy or alternate option. I have been a loyal customer for many, many years now and have probably paid them close on R100 000, if not more, over the years and this is the treatment I get when asking for help! It is disgusting!!!</p>