NN
Nontando N
1 reviews | Active since Feb 2017
17 Mar 2025, 13:44
*****ing vodabucks
I am getting tired of having to come here each and everytime your Facebook inbox is unable to resolve issues after submitting screenshots and evidence required. I guess this is the only platform that help is given.
I had a problem on my data number which was resolved by a number change, now on contract I receive vodabucks every month upon settlement my monthly bill. Sms was received on 14/03 sim is in a router but I always check my smses. The vodapay app did not show the vb received and did not give an option to bank as it always does. Now today I am enquiries about this on vodapay Facebook inbox after been asked for screenshot I am told they are unable to give me my vb as they expired. Expired how because nothing is showing under expired. Even the app has an error vb no available.
I need an explanation
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Mar 2025, 13:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2025, 13:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
NN
Nontando N's updateReviewer Update
15 Apr 2025, 10:02Here we go again this month I'm back here qame issue.
NN
Nontando N's update15 Apr 2025, 10:02
Reviewer Update
Here we go again this month I'm back here qame issue.
Vodacom's replyOfficial
15 Apr 2025, 14:53Dear Nontando,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that the Vodabucks on *** were automatically allocated [on 11 and 12 April 2024] and you are required to bank them. Failure to do so will result in them being forfeited.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that the Vodabucks on *** were automatically allocated [on 11 and 12 April 2024] and you are required to bank them. Failure to do so will result in them being forfeited.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2025, 14:53
Official
Dear Nontando,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that the Vodabucks on *** were automatically allocated [on 11 and 12 April 2024] and you are required to bank them. Failure to do so will result in them being forfeited.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that the Vodabucks on *** were automatically allocated [on 11 and 12 April 2024] and you are required to bank them. Failure to do so will result in them being forfeited.
Kind regards
Vodacom Consumer Website Team
Best regards,
NN
Nontando N's updateReviewer Update
16 Apr 2025, 14:04I don't know if you guys do not understand me or what is going on sms and on vodapay app does not give me the option to bank, I know how this works even on that app I'm unable to v up but I'm not bothered with that.
NN
Nontando N's update16 Apr 2025, 14:04
Reviewer Update
I don't know if you guys do not understand me or what is going on sms and on vodapay app does not give me the option to bank, I know how this works even on that app I'm unable to v up but I'm not bothered with that.
NN
Nontando N's updateReviewer Update
22 Apr 2025, 08:03Seeing that you guts do not want to allocate my vb, what is going to happen next month because this a issue that occurs every month.
NN
Nontando N's update22 Apr 2025, 08:03
Reviewer Update
Seeing that you guts do not want to allocate my vb, what is going to happen next month because this a issue that occurs every month.
Vodacom's replyOfficial
26 Apr 2025, 11:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Vodabucks issue on *** has been escalated to our Vodabucks Technical Team for investigation and feedback. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2025, 11:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Vodabucks issue on *** has been escalated to our Vodabucks Technical Team for investigation and feedback. Regards Vodacom Consumer Website Team
Best regards,