RM
Robert M
1 reviews | Active since Feb 2015
03 Jun 2024, 13:13
****ING USELESS SERVICE/ ***** FROM THEIR CLIENTS
A vodacom agent call me and announce they will be upgrading my package deals to higher airtime with no extra cost to me.
This was not the case!!!!!!!!!!!!!!!
I got my Vodacom down to around R890 a month, a week after the call I received a statement to my new premium monthly amount around R1600.
I call them multiple times and question the agent to cancel the upgrade services. As stated by the agent all the upgrades were cancelled. Come this end of the month they are charging me R1600 for the airtime that was sent to the devices
I phone them again again maybe 6 times coz the call just keep dropping. I speak to an account agent for about an hour, just for her to put me through to another agent that want me to explain everything all over again for the 10th fu!!!cking time... I'm at the point after 10+ years supporting this BULL**** VODACOM TO CANCEL MY SERVICE.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2024, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2024, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Robert M's updateReviewer Update
06 Jun 2024, 08:57Due to you replying in private I will go out of my way to post your reply publicly
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Robert M's update06 Jun 2024, 08:57
Reviewer Update
Due to you replying in private I will go out of my way to post your reply publicly
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Robert M's updateReviewer Update
06 Jun 2024, 08:58 Vodacom’s reply05 Jun 2024 at 09:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
RM
Robert M's update06 Jun 2024, 08:58
Reviewer Update
Vodacom’s reply05 Jun 2024 at 09:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
RM
Robert M's updateReviewer Update
06 Jun 2024, 09:04I got a call from your accounts upgrade department
They regret to inform me that due to me accepting terms and conditions I will not be getting a refund
I was **** to by the sales agent into believing I will be getting better deals with no extra cost
well this is not the case, you have broken my trust in you and after 14 years of supporting you I will be migrating to a different service provider. You have ****** me, BE AWARE ANYONE WHO READ THIS THREAD VODACOM WILL ***** FROM YOU AND NOT CARE THE SLIGHTES.
They regret to inform me that due to me accepting terms and conditions I will not be getting a refund
I was **** to by the sales agent into believing I will be getting better deals with no extra cost
well this is not the case, you have broken my trust in you and after 14 years of supporting you I will be migrating to a different service provider. You have ****** me, BE AWARE ANYONE WHO READ THIS THREAD VODACOM WILL ***** FROM YOU AND NOT CARE THE SLIGHTES.
RM
Robert M's update06 Jun 2024, 09:04
Reviewer Update
I got a call from your accounts upgrade department
They regret to inform me that due to me accepting terms and conditions I will not be getting a refund
I was **** to by the sales agent into believing I will be getting better deals with no extra cost
well this is not the case, you have broken my trust in you and after 14 years of supporting you I will be migrating to a different service provider. You have ****** me, BE AWARE ANYONE WHO READ THIS THREAD VODACOM WILL ***** FROM YOU AND NOT CARE THE SLIGHTES.
They regret to inform me that due to me accepting terms and conditions I will not be getting a refund
I was **** to by the sales agent into believing I will be getting better deals with no extra cost
well this is not the case, you have broken my trust in you and after 14 years of supporting you I will be migrating to a different service provider. You have ****** me, BE AWARE ANYONE WHO READ THIS THREAD VODACOM WILL ***** FROM YOU AND NOT CARE THE SLIGHTES.