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Alain S

1 reviews | Active since Mar 2009

31 Oct 2023, 15:26

*****ing prepaid data

Hi Vodacom claim that I used over 10 gigs of data in less than 24 hours but they cannot provide any proof. I do not use close to 10 gigs of data on any other mobile network and I got a MIFI with a counter which showed I used 1 GIG. Why am I not surprised Vodajoke ????

0
Replies (4)
Vodacom
Vodacom's reply01 Nov 2023, 07:43
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

AS
Alain S's update01 Nov 2023, 07:51
Reviewer Update
Please do not contact me. Only email so there is a record !
Vodacom
Vodacom's reply01 Nov 2023, 08:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,

AS
Alain S's update01 Nov 2023, 11:57
Reviewer Update
???