NM
Nomvula M

1 reviews | Active since Mar 2009

17 Jul 2025, 12:51

*****ing my/your airtime without my/your knowledge

I have been using Vodacom SIM for over 10 years recently I noticed that my airtime goes missing. I got a usage statement which reflects that Vodacom has been taking my airtime for data bundles when I have another provider SIM which I use as data. This is a bad ethical conduct by Vodacom, they load people's numbers on their system to access the airtime even when u accessing social media through your home WiFi. Please make sure your data out of bundle limit is on R0 this is ***** to me bcoz u cannot take more than R30 from my airtime everyday bcoz I am not aware. Vodacom u r desperately trying to make money out of your customers *********ly, and it's absurd.

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2025, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team