*****ing my money

My cell phone contract with vodacom ended on 01/04/2024. On 01/03/2024 I called them to advise that I will not be continuing with the contract and that it should be cancelled on 01/04/2024. On 01/05/2024 they deducted R688.97. I was confused with this deduction as my contract ended on 01/04/2024. I called them and asked about this, and was told that this amount was for April, that I am being billed in arrears and that I will not be billed again after 01/05/2024. Which I understood. I asked for the name (for reference) of the consultant I spoke to and she refused to give me her name. I asked her to speak to her manager and she told me that her manager is not available, after which she dropped the line. I called back again and asked that consultant for the names of the previous consultants that I spoke to and was told that she cannot see who I spoke to.

I took the simcard out of the phone on 01/05/2024 and has not used it since.

But then I received another invoice stating that R 468.98 will be deducted on 01/06/2024. I called them again and spoke to Mohammed, who assured me that my contract is cancelled and that there will be no further deductions from my account and gave me a reference number: ***. Low and behold, on 04/06/2024 the amount of R 468.98 was deducted from my account from Vodacom. I disputed the debit order and got my money back. Today, 10/06/2024 I received an invoice for R 468.98 that will be deducted on 01/07/2024. I called vodacom again. I spoke to a consultant who told me that she can see my contract has been cancelled from 01/03/2024 and that they should not deduct again. She logged a payment dispute and transferred me to the billing department. I was answered by an automated service which required me to enter the cell phone number in question, when I entered the number, the automated service told me that they cannot detect my number and the call was dropped. So, I called customer service AGAIN. And this time the consultant told me that the R 468.98 was for April 2024 and that I am liable for that amount. I asked him how it is possible that I am being billed 2 months in arrears and he advised that it is not 2 months in arrears, it is only 1 month. HOW IS THIS POSSIBLE??? I pay on the 1st of each month for the preceding month, I was told previously that the amount deducted on 01/05/2024 was for April 2024 and that I will not be billed again, now I am being told that I am still liable for April 2024.

Is vodacom so desperate for money that they don't even train their consultants? How can I be told 3 different things by 3 different consultants?