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arno.becker arno.becker
1 reviews | Active since Jul 2016
11 Apr 2024, 10:45
*****ing my money
Vodacom are *****ing my money. We've asked to cancel one of our data sim cards. They've sent us the cancelation form of R249 which we've paid and then paid the outstanding amount on statement end of the month.. Now vodacom switched of our fiber because they've added an extra R300 not sure for what but it has nothing to do with fibre
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Apr 2024, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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arno.becker arno.becker's updateReviewer Update
21 Apr 2024, 18:40Again Tracker has took the wrong amount at the wrong date, so I reversed the debit order again..
It must be the previous cancelation fee of R700 + R179 which is the new subscription = R879 on the 25th as discussed with the person who called me.. Go and listen to your recordings. But Tracker still just takes money that isn't theirs
It must be the previous cancelation fee of R700 + R179 which is the new subscription = R879 on the 25th as discussed with the person who called me.. Go and listen to your recordings. But Tracker still just takes money that isn't theirs
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arno.becker arno.becker's update21 Apr 2024, 18:40
Reviewer Update
Again Tracker has took the wrong amount at the wrong date, so I reversed the debit order again..
It must be the previous cancelation fee of R700 + R179 which is the new subscription = R879 on the 25th as discussed with the person who called me.. Go and listen to your recordings. But Tracker still just takes money that isn't theirs
It must be the previous cancelation fee of R700 + R179 which is the new subscription = R879 on the 25th as discussed with the person who called me.. Go and listen to your recordings. But Tracker still just takes money that isn't theirs
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arno.becker arno.becker's updateReviewer Update
28 Apr 2024, 06:13Vodacom blocked our phones because of R250.. Our wifi has been of for 2 days will we now also get pro-rata money back?? You are very quick to block our phones but your services are very bad
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arno.becker arno.becker's update28 Apr 2024, 06:13
Reviewer Update
Vodacom blocked our phones because of R250.. Our wifi has been of for 2 days will we now also get pro-rata money back?? You are very quick to block our phones but your services are very bad