ZA
Zaheera A
1 reviews | Active since Jul 2018
10 Jul 2023, 05:22
*****ing money. Billing me for a phone not delivered.
Vodacom is *****ing from me. I have called customer care and they keep saying they will escalate it and nothing gets resolved. I upgraded. They didn't deliver the phone. Confirmed to cancel the contract. Never did. And they are now billing me for a contract and phone I have never received. They have even confirmed over the phone that the phone was not delivered. Now they are billing me for it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jul 2023, 07:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jul 2023, 07:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZA
Zaheera A's updateReviewer Update
11 Jul 2023, 12:57Please note.. This has been promised before
. That you will contact me and sort it out. It's not being sorted out.. It has not been sorted out.
I complained that I didn't receive the phone and they told me that the contract will be cancelled.. Then when I'm being charged they said its after 14 day period and can't be cancelled.. I still don't have a phone..
. That you will contact me and sort it out. It's not being sorted out.. It has not been sorted out.
I complained that I didn't receive the phone and they told me that the contract will be cancelled.. Then when I'm being charged they said its after 14 day period and can't be cancelled.. I still don't have a phone..
ZA
Zaheera A's update11 Jul 2023, 12:57
Reviewer Update
Please note.. This has been promised before
. That you will contact me and sort it out. It's not being sorted out.. It has not been sorted out.
I complained that I didn't receive the phone and they told me that the contract will be cancelled.. Then when I'm being charged they said its after 14 day period and can't be cancelled.. I still don't have a phone..
. That you will contact me and sort it out. It's not being sorted out.. It has not been sorted out.
I complained that I didn't receive the phone and they told me that the contract will be cancelled.. Then when I'm being charged they said its after 14 day period and can't be cancelled.. I still don't have a phone..
ZA
Zaheera A's updateReviewer Update
18 Jul 2023, 15:48This is the response from Vodacom
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, the number was cancelled and relevant credits processed, as requested.
Regards
Consumer Website Team
However, I just had a debit order go through and charged for the exact same "cancellation" as stated on their side. Instead of credits. I'm being debited
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, the number was cancelled and relevant credits processed, as requested.
Regards
Consumer Website Team
However, I just had a debit order go through and charged for the exact same "cancellation" as stated on their side. Instead of credits. I'm being debited
ZA
Zaheera A's update18 Jul 2023, 15:48
Reviewer Update
This is the response from Vodacom
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, the number was cancelled and relevant credits processed, as requested.
Regards
Consumer Website Team
However, I just had a debit order go through and charged for the exact same "cancellation" as stated on their side. Instead of credits. I'm being debited
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, the number was cancelled and relevant credits processed, as requested.
Regards
Consumer Website Team
However, I just had a debit order go through and charged for the exact same "cancellation" as stated on their side. Instead of credits. I'm being debited