1 reviews | Active since Feb 2014
*****ing money and deceiving their clients
I pre-ordered the Samsung Galaxy s24 Ultra on 18 January 2024. Today I got a call stating that i the customer had cancelled the order and they wanted to see if i still wanted to proceed with the order. I said yes i want to keep my order and i never sent any communication to cancel it, i even accepted the order by following their SMS system pressing 1 to confirm. The lady then goes on to try reenter the order but now the package is completely different, i was supposed to get the phone, the Galaxy watch 6 as well as the buds pro 2 for the order when she looked again she tried offering me the same package and costing but excluding the ear buds pro 2 and saying id need to add them as an extra. How do they expect me to pay more for something i pre ordered and accepted but now taking items away and saying i must now add them to the deal.... A pure money making scheme from Vodacom. Very disgusted in this experience.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
