DJ
Dean J

1 reviews | Active since Feb 2014

22 Jan 2024, 18:18

*****ing money and deceiving their clients

I pre-ordered the Samsung Galaxy s24 Ultra on 18 January 2024. Today I got a call stating that i the customer had cancelled the order and they wanted to see if i still wanted to proceed with the order. I said yes i want to keep my order and i never sent any communication to cancel it, i even accepted the order by following their SMS system pressing 1 to confirm. The lady then goes on to try reenter the order but now the package is completely different, i was supposed to get the phone, the Galaxy watch 6 as well as the buds pro 2 for the order when she looked again she tried offering me the same package and costing but excluding the ear buds pro 2 and saying id need to add them as an extra. How do they expect me to pay more for something i pre ordered and accepted but now taking items away and saying i must now add them to the deal.... A pure money making scheme from Vodacom. Very disgusted in this experience.

0
Replies (5)
Vodacom
Vodacom's reply23 Jan 2024, 07:53
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
DJ
Dean J's update23 Jan 2024, 17:06
Reviewer Update
Good day, the gent I spoke to at13:27 was at least trying to help. But since that call I have not received any update from the Online Sales Team, and still don’t know how my order could be cancelled without my authorisation
DJ
Dean J's update23 Jan 2024, 17:28
Reviewer Update
The Online Sales Team doesn’t know whether they are coming or going as not once have they been able to advise or provide a solution to the matter and haven’t even bothered to reinstate my order. It’s absolutely shocking how *********** they come across and these are the people we must do business with.
DJ
Dean J's update23 Jan 2024, 17:53
Reviewer Update
Still no call on an update
DJ
Dean J's update24 Jan 2024, 11:16
Reviewer Update
Still no update or solution from the Online Sales Team. Extremely poor service. Vodacom needs to move away from like minds because they are just as useless.