*****ING MONEY!!!!!

I have written on hello peter about 3 weeks ago about my query that's not being resolved. I did receive a call back. long story short, they listened to recordings and i won the case. They said they will refund me and cancel the upgrades. Now they debited my account AGAIN! with the same amount and i did not receive any credit amount. Same with the insurance on my devices, i cancelled it on 10 January, confirmed! and then i receive a msg that my premiums increased. this was also debited! . Like are you doing the exact opposite that i ask! are you feeding me lies after lies! I am supper annoyed hanging on and listening to your music for the same problem!!!!!!!!! PLEASE SOLVE THIS!!!!! PLEASE PHONE ME!!!!!!!