***** ***** ***** *****ing money

Good afternoon

*** is the number in question. I have now called every dept from after sales to upgrades to customer service and each group gives me a run around. No one wants to accept or know how to fix.

In October I tried to add the apple watch 9 to my *** number. I waited for 3 weeks and nothing only to find out that there was an issue on the system and we could not add it. I eventually spoke to a supervisor who told me that this will be cancelled. I have the emails etc to prove it.

Then I went in store at a Vodashop and on my *** they helped me do a add on and I received the Apple watch 9. It is being billed on my *** number. Yesterday I opened my accounts and see that on both my acc I am being billed for 2 watches. I have not received 2 watches. How is this even possible. Yet again there is a ***** dispute and I am going to get a lawyer involved. This is not acceptable. You need to fix this *****.

This is seriously ridiculous. I am eagerly awaiting an answer

Johanna Munro ***