1 reviews | Active since Nov 2016

02 Nov 2016, 12:03

*****ing Me Over With A Deduction For A Cancelled Account

<p>I received an invoice for this account on the 3rd of October 2016.</p> <p> </p> <p>I requested settlement for my old number with the transfer to prepaid, on the 24th of October 2016 to cancel the contract.</p> <p>The settlement was paid on the 24th of October 2016.</p> <p> </p> <p>I received confirmation of the contract cancellation on the 25th Of October 2016.</p> <p> </p> <p>My debit order is set to run on the 1st of every month, money was deducted yesterday the 1st of October 2016 for this cancelled contract along with my existing contract.</p> <p> </p> <p>I expect the money for the cancelled contract to be put back in my account along with the amount for whatever bank charges I may have been charged ASAP, as I settled the cancelled contract on the 24th Of October 2016 and you confirmed the cancellation on the 25th of October 2016, IT IS SETTLED!!!! NO EXCUSES!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 12:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team