*****ing Me Over With A Deduction For A Cancelled Account
<p>I received an invoice for this account on the 3rd of October 2016.</p> <p> </p> <p>I requested settlement for my old number with the transfer to prepaid, on the 24th of October 2016 to cancel the contract.</p> <p>The settlement was paid on the 24th of October 2016.</p> <p> </p> <p>I received confirmation of the contract cancellation on the 25th Of October 2016.</p> <p> </p> <p>My debit order is set to run on the 1st of every month, money was deducted yesterday the 1st of October 2016 for this cancelled contract along with my existing contract.</p> <p> </p> <p>I expect the money for the cancelled contract to be put back in my account along with the amount for whatever bank charges I may have been charged ASAP, as I settled the cancelled contract on the 24th Of October 2016 and you confirmed the cancellation on the 25th of October 2016, IT IS SETTLED!!!! NO EXCUSES!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
