*****ing it's clients 2 months later

<p>So this is my 3rd time i have to re-query this, hence here at HelloPeter as the Vodacom helpdesk is useless in closing their logged requests or even assisting on the matter as my query is just being passed on from one department to another like a hot potato, WITH NO $#@%@#$#! SUCCESS!!!!</p> <p> </p> <p>Somewhere in Feb/Mar 2016 I tried to purchase 2 x 20G data bundle through the USSD service, there was some technical issue and the data was not allocated but the odd R2000 was added to my account for the next debit order run.</p> <p> </p> <p>I assumed Vodacom would rectify the issue in the days to follow but they did not, so I was forced to call their helpdesk.</p> <p>Logged a ticket, nothing got sorted and lost the sms with the reference number, I then had to relog the ticket, this time i saved it.Ticket No: S3-GPT3V-V036P.</p> <p> </p> <p>Looking at the screenshot and the preceding months I was billed for 2 x 20GB Data packages which I never received, nor was I ever credited as you can see on the screenshot I paid for.</p> <p> </p> <p>Now at this moment my line is deactivated due to outstanding money, yet I never received the credit due to me.</p> <p>If process was followed and actioned as it should be(not even mentioning "in a timely manner"), my line would not be at this stage de-activated, so I blame you(Vodacom) and the people working in Vodacom for your incompetence, poor service and lack of process(if there are any, which I doubt) completion.</p> <p> </p> <p>No wonder your average rating on client services here is 4/10, #Pathetic!</p> <p> </p> <p>Your urgent assistince is now required and demanded!!!! </p>