Hellopeter
Share Your Experience
BN
Beyers N

1 reviews | Active since Sept 2020

10 Oct 2023, 09:29

*****ing from clients

I signed up for a Vodacom LTE 250GB data deal with router on 2023-04-13. The contract agreement I signed was for R499 p/m for 24 months. I added Contract cover plus for R9.99 p/m. Bringing the total to R508.99

I started paying R509 from the next month and this was acceptable.

Then came 2023-09-01 and I received an invoice for R544.98. I went into the store at the Kollonnade Vodacom 4U shop and they told me to contact head office.

I proceeded to the Vodacom Shop in Kolonnade where they logged a service request with Head office. I paid my R509 in store for the month and have not heard anything since.

I received my invoice for this month 2023-10-01 - AGAIN for the amount of R544.98 and the "outstanding" amount of R35.98.

You are trying to ***** from me and I will not accept it. How many other customers have you caught out like this!? I signed a CONTRACT for a fixed amount over a fixed period. How can you just change the amount as you please?!

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2023, 10:50
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Oct 2023, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As part of this, one of our top priorities is to provide value through the products and services we offer. Despite the range of challenges we are facing including increased battery theft, base station vandalism and a difficult economic climate with inflation, exchange rate pressures and intensified loadshedding, we remain committed to keeping our prices as low as possible.

From 1 June 2023, there will be an average tariff plan increase of 6.7%. This only applies to the tariff plan and not the overall bill, meaning there is no change to your handset financing or any value-added services. When it comes to your total bill, this means an average increase of 4.2%.

https://www.vodacom.co.za/vodacom/shopping/plans/mobile-broadband-plans-update
 Regards Consumer Website Team

Best regards,