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NATANIA S

1 reviews | Active since Aug 2017

17 Jul 2023, 13:39

*****ing from an 83 year old pensioner

My grandfather of 83 has been trying to cancel 2 contacts for the past few months now

I have taken him into shops just to kept being told they cannot assist and we need to phone in.

After countless phone calls and reference no they just continue to deduct monthly.

He is a pensioner and Vodacom just continue to ***** his money not even talking about the physical and emotional stress you keep putting him through as well as a financial burden.

Nothing ever gets done on the calls

0
Replies (3)
Vodacom
Vodacom's reply17 Jul 2023, 13:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
NS
NATANIA S's update01 Aug 2023, 11:33
Reviewer Update
Suprise suprise! after being told contracts would be cancelled immediately and a refund would be done Vodacom has just debited my grandfathers account AGAIN. I would like to say iam shocked but honestly not even a little surprised by this at all.

Can you please get your act together and do your jobs and reimburse him.
NS
NATANIA S's update01 Aug 2023, 14:00
Reviewer Update
Suprise suprise! after being told contracts would be cancelled immediately and a refund would be done Vodacom has just debited my grandfathers account AGAIN. I would like to say iam shocked but honestly not even a little surprised by this at all.

Can you please get your act together and do your jobs and reimburse him.