AG
Angela G
1 reviews | Active since Dec 2019
01 Mar 2024, 06:03
*****ing data airtime
I never thought I would say this but Vodacom is *****ing peoples date/airtime 😳 I cancelled my one contract because it is so ridiculous to upgrade that I just made it a topup. On the 28/02 I still had 200 gig data and had airtime, I made a call and all off a sudden when I checked again my data and airtime bang gone and it is not even end of the month yet. I bought data to top up my line and know I checked this morning gone again. How does this work? So if you cancel a contract they still just take and take. Maybe they are not the right provider. My other number i have wifi at home and work and my data also just get depleted
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Mar 2024, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2024, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Mar 2024, 11:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2024, 11:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
AG
Angela G's updateReviewer Update
04 Mar 2024, 20:13Good day contacting me on a Sunday about this matter is not going to help.
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers
AG
Angela G's update04 Mar 2024, 20:13
Reviewer Update
Good day contacting me on a Sunday about this matter is not going to help.
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers
AG
Angela G's updateReviewer Update
04 Mar 2024, 20:15Good day contacting me on a Sunday about this matter is not going to help.
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers bot a Sunday😳
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers bot a Sunday😳
AG
Angela G's update04 Mar 2024, 20:15
Reviewer Update
Good day contacting me on a Sunday about this matter is not going to help.
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers bot a Sunday😳
Matter is not resolved
How bad is this how can you phone on a Sunday and say you have tried choose your hours when phoning customers bot a Sunday😳