JS
Johann S
1 reviews | Active since Jun 2021
22 Dec 2024, 19:13
****ing *******
This Company is Pathetic and a Bunch of *******!!! I HATE VODACOM after the last 20 years they have had a Land slide of Horrible ideas, Terrible / Non existent service and take everything from a person. From Ridiculous prices for data aswell as it just "expiring" that they strip your account of everything including your airtime!!!?? The app that worked somewhat at a stage has become a F@#King Joke as well as just more of a money making drain on the customers that use them. They are F@#king Pathetic and I Shall find a new service provider ASAP!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Dec 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Dec 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JS
Johann S's updateReviewer Update
26 Dec 2024, 13:56After all was said and done, you still could not help me and then try blame your customers for telling them they used everything?!?! Do you think your customers are stupid?? it is more insulting to your customer when you tell them that it is there fault after it Clearly was Not!!
Just gave me more reason to find a new provider as you cannot find the problem in your system.
I was told that Data carries over for a month?! I Know for a FACT it does Not because I have lost uncountable amounts of Data due to that reason that it expires each month.
my air time that has been taken for the past 3 months is roughly around R800 worth of airtime that was taken / Expired!?!?!
No You did not sort the problem out and if anything you insulted your customer by telling them that there is nothing wrong!!! ( DO YOU THINK YOUR CUSTOMERS ARE STUPID???)
Just gave me more reason to find a new provider as you cannot find the problem in your system.
I was told that Data carries over for a month?! I Know for a FACT it does Not because I have lost uncountable amounts of Data due to that reason that it expires each month.
my air time that has been taken for the past 3 months is roughly around R800 worth of airtime that was taken / Expired!?!?!
No You did not sort the problem out and if anything you insulted your customer by telling them that there is nothing wrong!!! ( DO YOU THINK YOUR CUSTOMERS ARE STUPID???)
JS
Johann S's update26 Dec 2024, 13:56
Reviewer Update
After all was said and done, you still could not help me and then try blame your customers for telling them they used everything?!?! Do you think your customers are stupid?? it is more insulting to your customer when you tell them that it is there fault after it Clearly was Not!!
Just gave me more reason to find a new provider as you cannot find the problem in your system.
I was told that Data carries over for a month?! I Know for a FACT it does Not because I have lost uncountable amounts of Data due to that reason that it expires each month.
my air time that has been taken for the past 3 months is roughly around R800 worth of airtime that was taken / Expired!?!?!
No You did not sort the problem out and if anything you insulted your customer by telling them that there is nothing wrong!!! ( DO YOU THINK YOUR CUSTOMERS ARE STUPID???)
Just gave me more reason to find a new provider as you cannot find the problem in your system.
I was told that Data carries over for a month?! I Know for a FACT it does Not because I have lost uncountable amounts of Data due to that reason that it expires each month.
my air time that has been taken for the past 3 months is roughly around R800 worth of airtime that was taken / Expired!?!?!
No You did not sort the problem out and if anything you insulted your customer by telling them that there is nothing wrong!!! ( DO YOU THINK YOUR CUSTOMERS ARE STUPID???)