INFURIATING SERVICES BY VODACOM!!!

Vodacom why do I have to be the one jumping through hoops to get you to fix a problem that YOU created. It is now 9 days without connectivity on one of my contract Sim Cards which is being used by my mom. A contract which is fully up-to-date!!!

I have been sending emails since Saturday with no satisfactory response. I am now told I have to take the Sim card to a Vodacom store to check if the problem lies with the Sim Card, OF COURSE IT DOES!!! The phone has another Sim card inserted in it and it's working perfectly. And you didn't need me to go to the store in order for you to cut-off connectivity, so why should I make the trip now? Which is impossible by the way because I go to work at 03:30 AM and get home anywhere between 18:30 (if I'm lucky) and 20:00.

Your consultant also said "the Sim card might be damaged". Damaged BY WHAT because ever since I put it in the phone last year, it has never been taken out‽‽‽ Besides, if indeed it were damaged, then why would it wait for exactly the 1st day of the month to stop working‽‽‽

Communicating with my mother is almost impossible now because the second Sim card has it's days of losing signal (we are used to this for years now). And she's also unable to make calls as she re**** fully on the minutes and data to make calls. I am talking about an elderly woman who stays alone here, and anything might happen to her anytime, and she wouldn't be able to call for help.