TJ
Tahlia J

1 reviews | Active since Feb 2012

28 Dec 2020, 10:49

Infuriating

Never take out any agreement with Vodacom over the phone. They have trapped me into a 4 year 5gb data bundle, that after 30 months has now doubled in price, and when you try to get a recording of the supposed contract agreement or query anything you get passed from one department to the next with no resolution and each saying its another department who needs to sort it out.

0
Replies (1)
Vodacom
Vodacom's reply28 Dec 2020, 12:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team