Informative Vodacom with no customer satisfaction

<p>Good Day All,</p> <p> </p> <p>Since Last month I registered and recieved my upgrade, while In Vodacom The Glen, Gauteng, I was not informed that my old contract was still outstanding for the next 3 month's before I upgraded.</p> <p> </p> <p>I recieved a sms that's what brought me to upgrade. Looking into My bill I see I owe almost R1000 for my contract's and on enquiring from The Glen Vodacom branch Manager I was left speechless where all the manager can say is they sorry with absolutely no options or solutions- since when do customer's remain unhappy and unsatisfied Manager's have a position to ensure customer care. that general management is carried out at all times and its the process of dealing with or controlling thing's or people.</p> <p> </p> <p>I was told I would get free 10GB data with my contract and a R10000 top dog voucher I had to come back to the shop to even get my top dog voucher and the 10GB didnt even process into my account so now my airtime has almost run out due to paying high internet usage fees. </p> <p> </p> <p>I wish I could resolve my heavy heart - as it stands I feel Vodacom is the most expensive service provider that offer's good promotions and deals like a power hour however Vodacom doesnt let you know how many minutes you have left, So when you check your airtime you have lost so much airtime already.</p> <p> </p> <p>I from this day on will tell every single person I know not to do business with Vodacom because not only do they underhandedly ***** from their customer's but when you have a query to be resolved no one care's to even help you not even the manager.</p> <p> </p>