1 reviews | Active since Apr 2012
INFORMATION WITH HELD TO GET MONEY
I spoke to a lady on the 24th for payment arrangements, she told me the amount owed is R1007, i asked her what the arrears was she said R800, the balance is debit charges,i told her i will pay the R800 and ask if they will reconnect my line,she told me i had to go with the proof to a store and fill in a reconnection form.I called in to find out about the rexconnection again to be sure, the told me yes it will take 7days.I paid the R800,went to the store,filled in the form,was emailed.Icalled on the 10th,because my phone was still off,spoke to Noel in account and she told me i had to pay the R207,i told her no one told me i had to pay that amount and have no problem, but why lie, i ask her to speak to her manager,she told me he will tell me the same thing.She put me thru to Isreal,i explained to him and he told me i made arrangement to pay that amount end of March, which i never did,I told him about the lie they told me about payment and reconnection which never happened and my phone went off,i called again spoke to Patricia Ntuli, left a message to be called back, no call.<br> I could have made other arrangements,but for people to lie and give wrong info, makes me sick.
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
