Information is incorrect on vodacom's side, now i am unable to unlock my phone after it was ******

Blocked a cellphone number of my company as one of my employees were Hijacked on the highway.

Did a sim swap and needed to re unlocking the phone. apparently, all the information on my account is incorrect, and now I am unable to unock my phone after my information was verified when I locked it the same day.

How is it possible for Vodacom to even have my company name, registration number and address incorrect? this is pathetic