INFORMATION ERRORS AND BAD SERVICE.

I contacted Vodacom's Customer Care Center 082111 as I wanted my online profile to be reset in order for me to change the password. I spoke to 4 consultants who told me they can't pick up my I.D number on their system which is ridiculous. I advised them that my contract was under my mother's name and I did a change of ownership of the contract in February this year. After confirming my personal details for about a 100 times they could all of a sudden pick up my profile on their system and saw that my I.D number was entered on their system incorrectly. They refuse to fix the error and all they tell me is to go into the branch to fix this. This is very bad service, because I have provided FICA when I did the change of ownership.