ES
Emmah S
1 reviews | Active since Jul 2020
17 Nov 2020, 10:59
info not updated on ITC
I have settled my account through your lawyers Burnard and Raff and their rude consultant Lorraine Swanepoel has told me they have updated my itc but to date nothing has been done. It is over 40 days now.
This is affecting my score badly. Please attend to having this fixed. The account reflects as still open and none of the payments I made reflect on my records. I have settled the account and need it updated.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2020, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 09:59 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided our team submitted a request to have the ITC profile updated, and a settlement letter sent to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided our team submitted a request to have the ITC profile updated, and a settlement letter sent to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 09:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided our team submitted a request to have the ITC profile updated, and a settlement letter sent to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided our team submitted a request to have the ITC profile updated, and a settlement letter sent to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
ES
Emmah S's updateReviewer Update
15 Mar 2021, 16:18hi @Vodacom, Please not that even months after reporting that my ITC score is not updated, it still remains updated even today. I have checked with several websites and still the account reflects as unpaid. all i got from you was a paid up letter which does not help much if the ITC stays the same.
ES
Emmah S's update15 Mar 2021, 16:18
Reviewer Update
hi @Vodacom, Please not that even months after reporting that my ITC score is not updated, it still remains updated even today. I have checked with several websites and still the account reflects as unpaid. all i got from you was a paid up letter which does not help much if the ITC stays the same.