NM
Nkele M
1 reviews | Active since Aug 2019
20 Apr 2020, 14:19
Inflated bill
My contract is billed for penalty fees when vodacom is debiting on the wrong date. Also, I called in March to verify how much I owe and I was told my account is up to date now they are charging R2400 for their own incompetence.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Apr 2020, 15:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2020, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nkele M's updateReviewer Update
29 Apr 2020, 12:09Hi there,
The money was still debited on the wrong date (***9) instead of the 25th as agreed. Again incurred penalty fees from my bank and i advised EXPLICITLY that if the 25th is on a weekend or a public holiday, you need to debit on the Friday before not 3 days later when I've withdrawn the funds to make a cash deposit into your account. Please cancel my debit order going forward. I will make EFT transfers for my instalments going forward.
The money was still debited on the wrong date (***9) instead of the 25th as agreed. Again incurred penalty fees from my bank and i advised EXPLICITLY that if the 25th is on a weekend or a public holiday, you need to debit on the Friday before not 3 days later when I've withdrawn the funds to make a cash deposit into your account. Please cancel my debit order going forward. I will make EFT transfers for my instalments going forward.
NM
Nkele M's update29 Apr 2020, 12:09
Reviewer Update
Hi there,
The money was still debited on the wrong date (***9) instead of the 25th as agreed. Again incurred penalty fees from my bank and i advised EXPLICITLY that if the 25th is on a weekend or a public holiday, you need to debit on the Friday before not 3 days later when I've withdrawn the funds to make a cash deposit into your account. Please cancel my debit order going forward. I will make EFT transfers for my instalments going forward.
The money was still debited on the wrong date (***9) instead of the 25th as agreed. Again incurred penalty fees from my bank and i advised EXPLICITLY that if the 25th is on a weekend or a public holiday, you need to debit on the Friday before not 3 days later when I've withdrawn the funds to make a cash deposit into your account. Please cancel my debit order going forward. I will make EFT transfers for my instalments going forward.