CB
Charl B

1 reviews | Active since Jun 2013

16 Nov 2020, 08:36

Inexplicable Loss/Theft of data

This has become so embarrassing that it's just not "funny" anymore. Every single month I have to write another review about the apparent inability of Vodacom to prevent the loss of data on both my own and my wife's cell phone numbers. Worst of all is the data account I have which provides for 50G anytime and 30G night-owl data. This in any case as far as I am concerned is the biggest "rip-off" one can possibly imagine. Every month by around the 27/28th I run out of data which I by now have come to expect and accept. The past 3 months I run "out of data" much earlier although my work volume has significantly decreased as a result if "Covid-19". This month I ran "out of data" the 15th?!?!?! No-one has ever been able to to explain this and quite honestly I am frustrated and a bit "sick and tired" of having to put up with this situation any longer. Unless Vodacom is able to sort out this serious issue, I am going to cancel the service agreement and find some alternate service provider/a able to prevent the "loss/theft" of data I have been forced to deal with to my business' detriment. Right now Telkom seems to be a much better solution to the situation.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2020, 10:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team