Inexplicable double debiting and slow/no reversal

Both myself and my wife have been with Vodacom for years. Yet inexplicably, we get random double debit orders going through. The latest is a double debit on New Years eve.<br> <br> This is flipping disgusting. No word of why it happened. <br> <br> Told that the refund process takes 7 working days, but that the accounts department is off. Told additionally that they are experiencing billing problems, yet the accounts department is still off.<br> <br> On top of this, any query is \escalated"and we then have to follow up to make sure people are actually getting any of the \""escalation queries\"" or doing anything.<br> <br> What a terrible company. Never had this when using Cell C products. <br> <br> CATCH A WAKE UP VODACOM! YOUR BILLING SYSTEM AND CUSTOMER SERVICE DOES NOT GET THE JOB DONE! STOP MUCKING UP!"""