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1 reviews | Active since Jul 2015

21 Feb 2017, 14:00

Inexperienced, Rude consultant, lack of training

<p>Please do not request that rude, arrogant and inexperienced teleconsultants contact customers.</p> <p> </p> <p>Please vet the call received from one T.Naidoo on even date.</p> <p> </p> <p>Clearly your consultants need to be trained in the manner of quality assurance and do not unleash rude and arrogant teenagers onto your clientele- we do not have time to entertain such nonsense.</p> <p> </p> <p>Invest in your people to provide a better service. The consultant who contacted me should be fired.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team