Inexperienced consultant and BAD services

<p>I upgraded my phone in September, comes month end of September my account was debited R935.94 luckily enough didn't have such money in my standard bank account so it was rejected. I called Vodacom to ask why so much debit And they told me they will fix it it was a system error. I even wrote here at hellocopter since it was a struggle to be assistant, but at last they did managed to fix their mess and Bill me with the correct amount and I paid it via internet banking. My problem now is I'm busy applying for a loan from the bank and the bank is asking me about a Vodacom rejected debit of R935.94 that is appearing on my bank statement. So explained to the bank that debit order of R935.94 was a system error by Vodacom and I even showed them an sms from vodacom that it was an error ,but they told me to get a formal letter from vodacom explaining that the debit order of R935.94 was a system error and they must write my normal instalment. </p> <p>My problem</p> <p>Is I called Vodacom to get such letter but I'm not getting and help since Vodacom consultant are transferring me from one consultant to another. Now my life stand still just because of Vodacom billing mistakes. Vodacom wrong billing is costing me a life since the bank is thinking that that R935.94 as appearing on my bank statement is my normal instalment. The only thing that is holding me now is a formal letter from vodacom explaining that the debit of R935.94 was a mistake my normal instalment R319. Then the bank Will be able to assist me. </p> <p> </p>