INEQUIPPED IN SOLVING PROBLEMS EFFECTIVELY – 4 MONTHS & STILL COUNTING

<p>Jan 2017_ Month of upgrade was due, not knowing what was laying ahead of time in this frustrating situation and predicament I am in currently.</p> <p> </p> <p>Due to me leave to Cape Town on urgent notice on the 06 Jan 2017. I decided to attend to my Vodacom upgrade on 04 Jan 2017 and get it sorted out, keeping in mind that at least one of my priorities could be done and completed.</p> <p> </p> <p>Having 3 accounts with Vodacom, a staff member has completely messed up 2 of my accounts. I am grateful he has been dismissed yet which leaves me in a huge problem.</p> <p> </p> <p>I run my business calls through 1 main line which has been paired up incorrectly or switched if I can put it that way with the 2nd line which I had the intention to close.</p> <p> </p> <p>On that day I had pondered on holding on to the 2nd line in doing so I entrusting in Vodacom4U and signed up the deals offered. Due to me leaving I signed both contracts and only left with the one contract package deal containing: Huawei P9 Mystic Silver and downgrading my package from a uChooseFlexi 750 to a uChoose Flexi 500. I had paid the Admin Fee of R150. Knowing it is complete.</p> <p> </p> <p>I had asked for copies of the contracts due to the fact that I will not be present when collecting the 2nd Contract Package.</p> <p> </p> <p>Informing the Staff member I delt with that my cousin who was with me on this day in the store next to me while everything being done, would bring the copies on collection of the 2nd Contract Package deal containing: Sony Xperia XA Black + 10GB Data + PS4 + Top Dog Voucher on uChoose Flexi 200.</p> <p> </p> <p>I’ve only been billed correctly on my 3rd account which is a 20GB Data + Modem throughout this period.</p> <p> </p> <p>I’ve called numerous times asking when can we collect the 2nd Contract Package and was told they will get back to me because the PS4 was out of stock, Waited a week and another, then called again. Now the PS4 was in stock but not the Sony Xperia XA Black.</p> <p> </p> <p>I have become over agonized and frustrated due to my business depending on the contract which I’ve been paying for over 4 months now yet getting nothing in return.</p> <p> </p> <p>Due to all of this I request compensation and all my funds due to me transferred directly into my account. I had to lay out Extra Finances for Business expenses due to the demands of the calls my business makes.</p> <p> </p> <p>Only charges due to Vodacom4U are Handset instalment: device P9 Huawei with no call benefits and for my 3rd 20GB Data Account.</p> <p> </p> <p>It is already going for the 5th month now. Vodacom4U I have been a loyal customer for years, I am very disappointed and disgusted in you, that it takes so long and counting to sort out my matter!!!!! It’s already May 2017!!!</p>