Ineptitude on the part of vodacom

I logged a call with Vodacom on 31 july 2023 to relocate my fibre account to a new address for 01 September 2023. This was in line with the 1 calendar month notice for same. Now, during the period between 01 Aug upto last week of August, i never received a call from Vodacom about the relocation. In the last week of August, i called Vodacom everyday to get a status update. Only to be told by vodacom on the 3rd call that they had stuffed up about the provider. That they only could do vumatel. Initially it was that they did not have access to the house, yet they never at any given time reach out to me to schedule an appointment to access the property.

It is now the second week waiting on Vodacom and i still have no internet. I have indicated that the previous owners of the property had fibre and used vumatel and the box is still there but still there have not even bothered to get a hold of me to resolve this urgently. I am constantly calling everday and being told different stories. I am really annoyed by the level of ineptitude from Vodacom. i would really appreciate it you could just come and activate the fibre box already the house by no later than friday