Ineptitude and delays

We are anxiously awaiting the installation of a fibre to the home network in our estate of which the planned completion date has been postponed multiple times. I am currently buying expensive 3G/4G data whist patiently waiting for any feedback from Vodacom regarding the expected date of installation. Contact with the representative has come to no avail since he promised to find out when I can expect installation to take place, but the promise proved to be an empty one. I now noticed that my neighbours have already been connected, yet there has been no attempt to contact me to arrange installation/connection even though I was one of the first people to sign up. I really expected better communication from a TELECOMMUNICATIONS company!