INEPT SERVICE

I cannot add 2 companies, so since vodacom is my ISP it gets listed under them, however the main comapny at faullt is VUMA!!!!!!!!!!!

I am writing yet again regarding vodacom / vuma. Repeatedly I have my internet disconnected by vuma for reasons they don't seem to be able to answer. Then I wait weeks, last time in jan, I was down for 2 months without reasons, when the tech eventually arrived, it was found that my fibre had been disconnected from the main server, no one could give a substabtiative reason. I am really fed up with this now, every 2 to 3 months vuma is disconnecting my fibre and its now becoming to regular. vuma have no idea themselves why this keeps happening, or they dont want to share their reasons. My thoughts - INCOMPETENCE AND MISMANAGEMENT, vodacom get screamed and shouted at as they are my ISP but it is beyond their control. One cannot even contact vuma directly which is rather irritating and this be the reason i fight with vodacom. It seems these days a person needs to fight for any form of decent customer service. what was once a very good working country seems to be a joke, as no matter what service it is, the buck always gets passed to the next person as each person doesn't seem to know how to resolve the issue. I used to deal with Stefan, but now it seems even he is fed up as he no longer answers calls.

very irritated customer