MR
Muhammed R
1 reviews | Active since Feb 2022
07 Feb 2022, 15:20
INEPT SERVICE AGENTS
i am currently a vodacom fibre cusomer. I am moving to a new address within an estate which does not allow for vodacom to install fibre within the premises which I have conveyed multiple times to numerous call centre agents. some who just completely do not understand the query or simply could not care less.
I have requested for an LTE contract to replace my current fibre contract, a call centre agent said someone would contact me from sales, it has been a week since then an no call. my SR NO. ***
My move date is quickly approaching with assistance
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Vodacom's replyOfficial
07 Feb 2022, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2022, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Muhammed R's updateReviewer Update
08 Feb 2022, 13:13i am still awaiting a call.
I took the liberty of calling in today and it seems my entire fibre contract is cancelled.
The agent confirmed telephonically that my contract is now cancelled, no LTE will be offered and no further debit order will be taken off for the fibre contract.
Please confirm this in writing.
I took the liberty of calling in today and it seems my entire fibre contract is cancelled.
The agent confirmed telephonically that my contract is now cancelled, no LTE will be offered and no further debit order will be taken off for the fibre contract.
Please confirm this in writing.
MR
Muhammed R's update08 Feb 2022, 13:13
Reviewer Update
i am still awaiting a call.
I took the liberty of calling in today and it seems my entire fibre contract is cancelled.
The agent confirmed telephonically that my contract is now cancelled, no LTE will be offered and no further debit order will be taken off for the fibre contract.
Please confirm this in writing.
I took the liberty of calling in today and it seems my entire fibre contract is cancelled.
The agent confirmed telephonically that my contract is now cancelled, no LTE will be offered and no further debit order will be taken off for the fibre contract.
Please confirm this in writing.